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Britta
Harvard
Head of Sales & Customer Enablement
ioki
Britta is Head of Sales & Customer Enablement at ioki - a DB company, where she leads sales strategy and customer engagement for one of Europe’s leading mobility innovators. Since joining ioki in 2017, Britta has held roles across project management, business development, and sales, giving her a well-rounded view of how to scale GTM efforts in complex, fast-moving environments. She also brings experience from KIM GmbH – Kompetenzzentrum Intelligente MobilitƤt and DB Regio AG, with a focus on transport planning and intelligent mobility.
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14 October 2025 15:00 - 15:30
Same mission, different lens: What customer enablement can teach sales enablement
Sales enablement means different things to different people - and that’s not always a bad thing. In this session, we’ll explore how one leader’s experience building a diverse Enablement team - spanning both sales and customer enablement - has shaped a broader view of what enablement can (and should) be. You’ll hear how Customer Enablement isn’t just a post-sale function, but a strategic partner that can support deal velocity, increase rep confidence, and improve the buyer experience. From product feedback loops to shared messaging foundations, this session uncovers the underused link between sales success and customer success. You’ll learn: - How customer enablement insights can fuel stronger sales conversations - Practical ways to improve collaboration between pre- and post-sale enablement - A fresh perspective on defining and scaling Enablement across the customer lifecycle