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Amanda
Baldino
Director, Global Renewal Sales Enablement
ServiceNow
Amanda is a SaaS industry leader with 15 years of proven success at exceeding renewal and growth targets, driving optimal customer experiences and creating scalable programs for renewal and customer success organizations. Amanda is skilled in program management aimed to enable selling teams, building executive partnerships with VPs to deliver sales strategy through enablement and supporting customer retention, career development and onboarding.
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16 September 2024 09:15 - 09:45
Onboarding that delivers: From day 1 to full productivity
Did you know that organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%? Yet, most onboarding programs stop short of actually enabling sellers to sell. In this session, we’ll explore how to design onboarding experiences that go beyond checklists and compliance—creating momentum from Day 1 and accelerating time to productivity. Learn how to align onboarding with real-world workflows, drive engagement through experiential learning, and embed coaching into the ramp-up phase. We’ll also dig into success metrics and feedback loops that help you prove and improve onboarding effectiveness over time. Key takeaways: - How to balance speed and depth in onboarding design - Building role-specific pathways that shorten ramp time - Embedding enablement into the first 90 days—and beyond - Metrics that move: how to measure onboarding impact Whether you’re revamping a legacy program or building from scratch, this session will give you the frameworks and insights to ensure your onboarding truly delivers.