VP GTM Enablement
Zendesk
Micah is the VP of GTM Enablement at Zendesk, where he leads global onboarding, program management, field enablement, systems and tools, operations, and learning experience design initiatives supporting the company’s GTM organization. With more than 20 years of experience in enablement and organizational development, he is passionate about helping teams unlock performance, accelerate growth, and deliver impactful customer experiences.
Prior to joining Zendesk, Micah built and led enablement organizations at Informatica and Salesforce, where he helped redesign go-to-market enablement strategies, onboarding programs, competency development frameworks, methodology rollouts, sales play execution, and program measurement practices.
Micah is also an author and thought leader in experiential learning and debriefing, with multiple published works and certifications in organizational learning and development.