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Michelle
Afshar
SVP of Enablement
Darktrace
Michelle is an enablement and revenue transformation leader with a passion for learning, technology, and helping go-to-market teams perform at their highest level. She has built and scaled impactful enablement programs across high-growth technology organizations, with deep expertise in onboarding, sales productivity, program strategy, and cross-functional collaboration. Prior to her current role, Michelle held leadership positions at Zoom and Palo Alto Networks, where she helped drive enablement initiatives that supported rapid growth and global sales organizations. Known for her customer-centric mindset and operational excellence, she brings a thoughtful, data-driven approach to building programs that improve performance, accelerate ramp times, and strengthen team effectiveness.
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22 September 2026 09:45 - 10:15
Close the gap: Redesigning your content model for just-in-time enablement
Sales reps ignore 65% of the content marketing creates. Not because they're lazy, but because it shows up too early, too late or too generic to be useful in the moment that matters. Just-in-time enablement flips the traditional content model on its head. Instead of building libraries nobody navigates and courses nobody finishes, it's about getting the right insight, talk track or competitive snippet into a rep's hands at the exact moment they need it, whether that's two minutes before a discovery call or mid-deal when an objection blindsides them. This session gets practical fast. We'll look at how to audit and redesign your content model around the moments that actually exist in your sales motion, how to think about surfacing over creation, and what the teams getting this right have stopped doing as much as what they've started. If your content strategy still looks like a folder structure, this one's for you.