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Michelle
Afshar
SVP of Enablement
Darktrace
Michelle is an enablement and revenue transformation leader with a passion for learning, technology, and helping go-to-market teams perform at their highest level. She has built and scaled impactful enablement programs across high-growth technology organizations, with deep expertise in onboarding, sales productivity, program strategy, and cross-functional collaboration. Prior to her current role, Michelle held leadership positions at Zoom and Palo Alto Networks, where she helped drive enablement initiatives that supported rapid growth and global sales organizations. Known for her customer-centric mindset and operational excellence, she brings a thoughtful, data-driven approach to building programs that improve performance, accelerate ramp times, and strengthen team effectiveness.
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22 September 2026 09:45 - 10:15
Close the gap: Redesigning your content model for just-in-time enablement
Enablement teams have spent years producing more content, more training, and more programs and constantly field is asking, “Where do I find this?” and “What do I actually use?” This keynote challenges the traditional content-centric approach to enablement and introduces a new model built around just-in-time delivery. Michelle Afshar will unpack why content libraries fail, why learning doesn’t translate into action, and how to redesign your model around the flow of work and not around courses and assets. Through practical examples and a clear operating model, you’ll learn how to shift toward role-based, contextual, and AI-supported enablement that meets your teams in the moment of need. Then you closer to filling the gap between knowledge and execution! An enablers dream!