Senior Director, GTM Enablement
Zendesk
Shana is a senior enablement leader with a rare asset in the tech industry: 11 years of experience at Zendesk, spanning multiple phases of growth and transformation. She specializes in designing, evolving, and activating global go-to-market strategies through a wide range of enablement programs, methodologies, and learning modalities.
Having navigated continuous organizational change throughout her tenure, Shana brings deep expertise in managing ambiguity, leading through transformation, and aligning teams around strategic priorities. Her battle-tested approach to enablement has helped drive adoption, accelerate performance, and deliver meaningful business outcomes at scale.