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Shana
Thuener
Senior Director, GTM Enablement
Zendesk
Shana is a senior enablement leader with a rare asset in the tech industry: 11 years of experience at Zendesk, spanning multiple phases of growth and transformation. She specializes in designing, evolving, and activating global go-to-market strategies through a wide range of enablement programs, methodologies, and learning modalities. Having navigated continuous organizational change throughout her tenure, Shana brings deep expertise in managing ambiguity, leading through transformation, and aligning teams around strategic priorities. Her battle-tested approach to enablement has helped drive adoption, accelerate performance, and deliver meaningful business outcomes at scale.
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23 September 2026 11:15 - 12:00
Workshop: Your training isn't sticking. Neuroscience explains why.
The average person forgets half of what they've learned within an hour. By the end of the week, 90% of it is gone. Yet most sales enablement programmes are still designed in a way that neuroscience would tell you was never going to work in the first place. This workshop gets into the science of why learning sticks and why it doesn't, and what that means for every programme, piece of content and coaching conversation you design. Not as theory but as something you'll experience firsthand in the room. You'll leave understanding how memory encoding actually works, why emotional relevance and repetition matter more than duration, and how small structural changes to the way you build and deliver enablement can have an outsized impact on whether any of it changes behaviour back in the field. Expect to be challenged, to participate and to look at your current learning design with fresh and slightly uncomfortable eyes. This isn't a session about working harder on your programmes. It's about finally understanding why the way you've been building them has been working against you, and what to do instead.