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Alfonso
Márquez
Solutions Consultant
Synthesia
Alfonso Márquez is a Solutions Consultant at Synthesia, where he explores how AI video helps organizations create and scale learning. He brings 15+ years of building training that people actually use, including global onboarding and customer education at Oracle and hands-on learning design in Apple's fast-paced retail environment. He believes training should be practical, human, and clearly connected to real outcomes.
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18 November 2026 13:50 - 14:35
Workshop | Watching isn't practicing: Inside a live AI roleplay build with Synthesia
Enough watching. Let's practice with Synthesia. In this 45-minute working session, we'll start with a finished AI roleplay and take it apart to see what makes it work. Not a script, not a human stand-in: an AI persona that pushes back, adapts to whatever your learner says, then scores the conversation and coaches them on what to do next. Here's the part most people get backwards. A good roleplay doesn't start with a scenario. It starts with the capability your team needs, then how you'll measure it, then the practice itself. We'll work back through a real one to see how those pieces fit. Along the way, we'll get concrete about your world: which conversations your team most needs a safe space to practice, again and again, without booking a manager's calendar. This isn't a demo you watch. It's a way of thinking you'll take back to your team. Three takeaways: - What makes an AI roleplay different from a script or a human partner: a persona that responds, pushes back, and coaches in real time, so your team practices before it counts. - A repeatable method on designing effective coaching sessions, powered by AI to enable scalable practice across your organization - A clear call to action for you to understand which conversations your team needs to practice most