Have you ever received a request for "negotiation training" or been told “we need sellers to be better at discovery” without a clear definition of what proficiency looks like in these areas? Without observable behavioral indicators across proficiency levels, how can enablement leaders develop targeted programs that address genuine skill gaps rather than perceived ones? At JLL, we've implemented competency frameworks that transformed how we assess, develop, and measure skills across diverse sales, solutioning and support teams--replacing vague training requests with data-driven development that delivers measurable performance improvements. In this practical session, you'll learn: - A systematic process for mapping competencies to specific roles while identifying the critical skills that drive success - How to develop clear behavioral indicators at different proficiency levels using AI-assisted frameworks - Practical implementation strategies for conducting self and manager assessments that generate meaningful data - Techniques for transforming assessment insights into actionable, role-specific development plans alongside the stakeholders. Leave this session armed with a proven framework for building role-specific competency models in partnership with your leaders so you can stop guessing what "better negotiation" means to start measuring and developing the skills that truly matter.