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Alice
Ketch
Manager, Knowledge and Enablement
Synthesia
Alice leads the Knowledge & Enablement team at Synthesia, helping customers feel confident, capable, and excited about what they can create. Synthesia is the world’s number one choice for AI video, but the team is moving far beyond passive watching. Alice’s work focuses on helping customers create interactive, agentic learning experiences where learners make decisions, try things for themselves, and learn by doing. The goal is simple: learning that drives behaviour change and delivers measurable business outcomes. Alice is passionate about helping customers achieve their goals through innovative and engaging solutions. She brings a strong background in live and online facilitation, event presentations, coaching, and customer engagement into how she leads teams and shapes learning experiences that people actually enjoy and remember.
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18 June 2026 09:45 - 10:15
What elite athletes do that sales teams don't
Every elite athlete separates practice from performance. They do not show up on match day and hope it clicks. They have already run the scenario hundreds of times, in a controlled environment, with deliberate feedback, before the stakes are real. Sales teams rarely get that luxury. Training is long, coaching time is scarce, and the only place many reps try something new is on a live prospect call. The customer becomes the training ground. This session draws on the principles that make elite performers elite, and asks what happens when we apply them to GTM. Not with more content, certifications, or demands on stretched managers, but with deliberate, revenue-focused practice that fits how modern sales teams actually work. Key takeaways: - Diagnose revenue gaps using the sales velocity formula to identify which lever is underperforming and trace it back to the conversations causing it - Build a business case for practice by attaching a number to the KPI they are trying to move - Extract a winning formula from top performers by analysing calls and turning real evidence into short, specific training - Design practice environments that change behaviour by moving beyond passive content and using AI roleplay to create deliberate practice - Protect human coaching by understanding where AI practice helps, where managers still matter, and how both work together