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Cody
Normand
Head of Global Enablement Programs
Klaviyo
Cody believes enablement should be measured by revenue impact rather than training NPS. He sees enablement at its best when it acts as a growth lever rather than a cost centre. When aligned closely with the business and focused on execution, he believes it can shorten ramp time, improve rep productivity, and help teams navigate change with minimal disruption. He leads global GTM enablement teams with a practical mindset. While strategy is important, he believes its real value comes when it translates into action. Cody focuses on building measurable programs, supporting leaders to become force multipliers, and ensuring launches and initiatives actually land effectively with sales teams. An executor at heart and a team-first leader by default, Cody values empathy, accountability, autonomy, and strong communication. His work spans onboarding, product enablement, leadership enablement, and change management across major GTM transformations. He places a strong emphasis on clarity and consistency. In simple terms, Cody builds enablement teams that drive revenue and productivity.
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12 March 2025 11:15 - 11:45
Panel: Revenue activation: Deploying AI sales roleplay at scale & the future of enablement
Enablement has an activation problem: we’re surrounded by CRM data, call transcripts, AI insights, and content libraries, but too little of it translates into consistent seller behavior change in the field. In this panel discussion, we’ll sit down with industry leaders who are deploying AI sales roleplay at scale to drive real, measurable change. Together, we’ll explore how leading organizations are diagnosing skill gaps, delivering targeted practice, reinforcing learning, and verifying behavior change in live customer conversations. You’ll walk away with a practical framework, real world insight, and the metrics to match, for turning enablement from content consumption into behavior transformation that shows up in revenue results.