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Russell

Zack

Head of Revenue

Second Nature

Russell Zack is the Head of Revenue at Second Nature AI, an AI-powered role play platform that’s used to train professionals at organizations such as Microsoft, Generali, Adobe, and Teleperformance. Russ is an executive leader with deep experience driving B2B revenue and sales expansion for startups and emerging business units within global organizations. In his career to date, he has founded three startups; served as a General Manager scaling sales for Kaltura, as an SVP at marketing technology company HelloWorld, and as Chief Business Officer at Code Ocean; and is a Cisco Entrepreneur in Residence in emerging technology.

13 March 2025 10:15 - 10:45

Who's a better coach, humans or AI? Insights from a year-long learning experiment

Who assesses employees’ learning results more accurately – human managers, or AI algorithms? Alongside a major tech company, we ran a one-year AI sales training experiment. We compared AI insights vs. human ones. It included 180 different role-plays - ranging from quick 3-minute sprints to intense 25-minute sessions - practised by the Onboarding, Field Sales, and Growth teams. The results might surprise you, and they’ll definitely inform your attitude towards AI-driven learning and how to maximize its power. You’ll gain hard evidence about the impact of AI training and the best ways to bring humans into the mix for optimal performance.