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Steven
Goas
VP of Content Strategy and Delivery
Truist
Steven is a commercial leader known for his collaborative approach across functions to boost revenue and advance strategic objectives through enablement services. He champions a customer-centric approach, striving to co-create value and enhance experiences by understanding customers' perspectives. Steven is recognized for designing modern, digital enablement solutions that simplify access to deal-specific content. He drives results through a method he calls "stratecution," blending research-backed strategy with tactical, customer-focused execution. Steven empowers sales representatives to transcend their traditional roles, becoming "experience ambassadors" who adeptly guide buyers through the sales process, enabling them to make informed decisions with confidence.
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13 March 2025 14:15 - 14:45
Preserving human judgment in an AI-driven world
AI is helping enablement teams create more content, launch more programs, and move faster than ever. But faster doesn’t automatically mean better. Many organizations are discovering that AI-powered enablement can also produce more noise, more generic messaging, and more confusion for sales teams. This session introduces a practical, leader-first framework for using AI in enablement - one that captures the efficiency of automation while protecting the human judgment that drives real performance. You’ll learn where AI should accelerate execution, where it should inform decisions, and where experienced enablement leaders need to stay firmly in control. Rather than debating whether to use AI, we’ll focus on how to use it with discipline: turning AI into a powerful assistant for drafting, scaling, and analyzing - without letting it replace strategy, prioritization, and nuance.