Steven
Goas
VP of Content Strategy and Delivery
Truist
Steven is a commercial leader known for his collaborative approach across functions to boost revenue and advance strategic objectives through enablement services. He champions a customer-centric approach, striving to co-create value and enhance experiences by understanding customers' perspectives. Steven is recognized for designing modern, digital enablement solutions that simplify access to deal-specific content. He drives results through a method he calls "stratecution," blending research-backed strategy with tactical, customer-focused execution. Steven empowers sales representatives to transcend their traditional roles, becoming "experience ambassadors" who adeptly guide buyers through the sales process, enabling them to make informed decisions with confidence.
22 March 2024 10:00 - 10:30
Sales acceleration & enhanced customer experience: guided content frameworks
Be sure to join us for a deep dive into the world of “street-wise” content enablement with Steve Goas. In this session, we’ll review simple, repeatable, customer-centric messaging frameworks aligned with the buyer’s journey that would work on any CMS, or none at all. See how you can boost your conversion rates, accelerate the deal cycle and improve the customer experience with powerful sales plays that drive better, more fluid conversations and win deals. In particular, we'll focus on content frameworks and strategies designed to keep stalled or stuck late-stage deals moving. You’ll walk away from this session with actionable tactics and ideas that improve how you: - Gain traction at the top of the funnel - Perform discovery and qualification - Facilitate product and solutioning conversations - Resolve objections and close more business - Put your MKTG content into context