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Larah
James
Former Senior Manager, Organisational Capability & Sales Development – APAC & Japan
ServiceNow
Larah James is an award-winning enablement leader who most recently shaped sales capability across APJ at ServiceNow. With over two decades of experience in enterprise sales, coaching, and transformation, Larah helps organisations embed coaching not as an add-on, but as a core lever for performance. Her work centres on equipping sales leaders to drive meaningful growth — in their people and their pipeline — by building coaching cultures that actually stick. Expect a fresh, practical take grounded in real-world experience and delivered with candour, clarity, and a touch of heart.
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30 October 2025 11:15 - 11:45
Coaching over quotas: How sales leaders unlock human potential in the age of AI
Companies where sales reps receive more than two hours of coaching per week achieve win rates as high as 56%, according to the SEC’s Coaching 101 Playbook, highlighting the critical impact of effective coaching on sales success. But what does truly impactful coaching look like in a world increasingly driven by AI and data? Join Larah as she dives into how enablement leaders can shift their focus from quota-chasing to human-centered coaching that unlocks potential, reduces friction, and drives sustainable growth. You’ll discover how AI tools can handle repetitive tasks, freeing up time for leaders to engage deeply with their teams and cultivate lasting performance improvements. Key takeaways: - Identify the key elements of high-impact coaching that goes beyond metrics - Learn how to balance AI automation with personalized human interaction - Understand techniques to reduce distractions and build confidence in sales reps - Explore methods to increase coaching frequency without sacrificing quota focus - Gain practical tips to foster a culture that values continuous development and growth