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until early bird prices end

October 30, 2025

Sydney

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What's on

Sales Enablement Summit

Customer Success Summit

Sales Enablement Summit

09:00

Sales Enablement Summit

Chairperson opening remarks

Lisa Mah-Chut, Director, Enablement, Domain

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09:15

Sales Enablement Summit

Think like enablement, talk like sales: The formula for frontline impact

Richard Masters, Solutions Engineer, APAC, Rakuten

Tyler Hogue, Product Marketing & Strategy Lead, APAC, Rakuten

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09:45

Sales Enablement Summit

Fireside chat | Revenue enablement in action: Embedding strategy, skill and scale into every deal

Amanda Lavecchia, Director, Sales Effectiveness & Pursuit Management, JLL

Pooja Kumar, Director of Field Enablement, Adobe

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10:15

Exhibition & networking

Coffee break

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10:45

Sales Enablement Summit

Powering sales success: Enabling teams to win in the AI revolution

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11:15

Sales Enablement Summit

Coaching over quotas: How sales leaders unlock human potential in the age of AI

Larah James, Former Senior Manager, Sales Enablement – APAC & Japan, ServiceNow

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11:45

Sales Enablement Summit

Networking roundtables: Navigating the enablement landscape

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12:30

Exhibition & networking

Lunch

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13:30

Sales Enablement Summit

Panel | From sidelined to spotlight: Owning enablement as a critical driver of business growth

Jeremy Brew, Sales Enablement Lead, Greater Asia & India, HP

Neha Kaushik, Sales Enablement & Communications Lead, APAC Applications, Oracle

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14:15

Sales Enablement Summit

The power play: Partner enablement is reshaping the sales game - here's how to become a master

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14:45

Sales Enablement Summit

Enablement without exhaustion: Thriving in a high-pressure world

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15:15

Exhibition & networking

Coffee break

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15:45

Sales Enablement Summit

Panel | CS x SE collab: Turning customer insights into enablement action

Natalie Drummond, Head of Customer Success, REA Group

Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle

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16:30

Sales Enablement Summit

Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities

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17:00

Sales Enablement Summit

Chairperson closing remarks

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17:00

Exhibition & networking

Happy Hour sponsored by Sales Enablement Collective

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Customer Success Summit

09:15

Customer Success Summit

Fireside chat | Lifecycle-driven CX: From first touch to lasting impact

Deshin Pillay, Director, Customer Success, Oracle

Vignesh Shanmugam, Director, Customer Success, Oracle

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09:45

Customer Success Summit

Unlocking potential of AI for Customer Success

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10:45

Customer Success Summit

Driving customer value: Comparing outcomes across CS models

Rajie Naicker, Regional Vice President Customer Success, Darktrace

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11:15

Customer Success Summit

Beyond the account: Understanding the customer ecosystem for sustainable success

Matthieu Sors, Director Customer Success, Delivery & Transformation, Planview

Tanya Quach, Director, Customer Success, Planview

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11:45

Customer Success Summit

Networking roundtable discussions

John Hannan, Global Director, Customer Success, BMC Helix

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13:30

Customer Success Summit

Panel | The ROI conversation: Customer success as a revenue engine

Poorva Bhardwaj, Head of Customer Success, Miro

Rodrigo Urrutia, Customer Success Director, Mendix

Berenice Bory, Head of Client Success, Bazaarvoice

Andrew Carrick, Vice President, Customer Success, Ideagen

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14:15

Customer Success Summit

Gamification in customer success: Using game elements to enhance customer engagement

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14:45

Customer Success Summit

Scaling CS: What we learned from supporting low-touch revenue

Gabrielle Dracopoulos, Head of Customer Success, Employment Hero

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15:45

Customer Success Summit

Panel | CS x SE collab: Turning customer insights into enablement action

Natalie Drummond, Head of Customer Success, REA Group

Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle

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16:30

Customer Success Summit

Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities

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Get your ticket

for the summit

We’re bringing together the brightest minds in sales enablement for one day of unrivaled networking, learning, and discussion so you can:

→ Drive performance, not just process, with enablement tactics that actually stick.

→ Build an AI-powered enablement engine to scale coaching, content, and readiness.

→ Get out of the bubble and talk to others in your role tackling the same challenges.

→ Arm yourself with the data and narrative to prove enablement's ROI to leadership.

Sydney

October 30, 2025

Save AUD $400

Watch last year's
summit highlights

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Adaptability to deliver enablement outcomes: A sales transformation story

Georgia Watson, Sales Enablement Leader, IBM

Top tips for managing cross-cultural & multi-country teams

Andrew Raymond, Head of Sales Enablement - APAC, Uber

Megan Rodricks, APAC Sales Enablement Lead, Uber

Fireside chat: What sales enablement can learn from start-up entrepreneurs

Lauren Calautti, Chief Revenue Rocketeer, Scalare Partners

Carolyn Breeze, CEO, Scalare Partners

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