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Event starts in:
23

days :

23

: hours :

33

minutes

14

until the summit

October 30, 2025
Hyatt Regency Sydney
161 Sussex Street
Sydney

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agenda

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What's on
Sales Enablement Summit
Customer Success Summit
Sales Enablement Summit
Sales Enablement Summit
09:00
Sales Enablement Summit
Chairperson opening remarks
Lisa Mah-Chut, Director, Enablement, Domain
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09:15
Sales Enablement Summit
The changing role of enablement in B2B sales: It’s the end of the world as we know it (and I feel fine)
Alexander Bedford, GTM Enablement Lead, ColorTokens Inc
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09:45
Sales Enablement Summit
Think like enablement, talk like sales: The formula for frontline impact
Richard Masters, Solutions Engineer, APAC, Rakuten
Tyler Hogue, Product Marketing Principal, Asia-Pacific & Japan, Adobe
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10:15
Exhibition & networking
Coffee break
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10:45
Sales Enablement Summit
Powering sales success: Enabling teams to win in the AI revolution
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11:15
Sales Enablement Summit
Fireside chat | Revenue enablement in action: Embedding strategy, skill and scale into every deal
Amanda Lavecchia, Director, Sales Effectiveness & Pursuit Management, JLL
Pooja Kumar, Director of Field Enablement, Adobe
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11:45
Sales Enablement Summit
Interactive session | Hypergrowth enablement lab: How to build and scale a GTM onboarding programme
Aldrich Obach, Senior Manager, GTM Enablement, Deel
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12:30
Exhibition & networking
Lunch
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13:30
Sales Enablement Summit
Panel | From sidelined to spotlight: Owning enablement as a critical driver of business growth
Jeremy Brew, Sales Enablement Lead, Greater Asia & India, HP
Neha Kaushik, Sales Enablement & Communications Lead, APAC Applications, Oracle
Vishal Gupta, Head of Finance & Spend​, SAP
Larah James, Former Senior Manager, Sales Enablement – APAC & Japan, ServiceNow
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14:45
Sales Enablement Summit
The state of B2B sales in 2025: Mastering the defining moments
Gabriel Tsavaris, Global Practice Leader, B2B Sales, ICG Global
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15:15
Exhibition & networking
Coffee break
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15:45
Sales Enablement Summit
Panel | CS x SE collab: Turning customer insights into enablement action
Natalie Drummond, Head of Customer Success, REA Group
Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle
Georgia Watson, Enablement Leader, IBM
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16:30
Sales Enablement Summit
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
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17:00
Sales Enablement Summit
Chairperson closing remarks
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17:00
Exhibition & networking
Happy Hour sponsored by Sales Enablement Collective
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Customer Success Summit
09:15
Customer Success Summit
Fireside chat | Lifecycle-driven CX: From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
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09:45
Customer Success Summit
Unlocking potential of AI for Customer Success
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10:45
Customer Success Summit
Driving customer value: Comparing outcomes across CS models
Rajie Naicker, Regional Vice President Customer Success, Darktrace
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11:15
Customer Success Summit
Beyond the account: Understanding the customer ecosystem for sustainable success
Matthieu Sors, Director Customer Success, Delivery & Transformation, Planview
Tanya Quach, Director, Customer Success, Planview
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11:45
Customer Success Summit
Networking roundtable discussions
John Hannan, Global Director, Customer Success, BMC Helix
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13:30
Customer Success Summit
Panel | The ROI conversation: Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, Miro
Rodrigo Urrutia, Customer Success Director, Mendix
Berenice Bory, Head of Client Success, Bazaarvoice
Andrew Carrick, Vice President, Customer Success, Ideagen
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14:15
Customer Success Summit
Gamification in customer success: Using game elements to enhance customer engagement
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14:45
Customer Success Summit
Scaling CS: What we learned from supporting low-touch revenue
Gabrielle Dracopoulos, Head of Customer Success, Employment Hero
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15:45
Customer Success Summit
Panel | CS x SE collab: Turning customer insights into enablement action
Natalie Drummond, Head of Customer Success, REA Group
Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle
See the details
16:30
Customer Success Summit
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
See the details

Get your ticket

for the summit

We’re bringing together the brightest minds in sales enablement for one day of unrivaled networking, learning, and discussion so you can:

→ Drive performance, not just process, with enablement tactics that actually stick.

→ Build an AI-powered enablement engine to scale coaching, content, and readiness.

→ Get out of the bubble and talk to others in your role tackling the same challenges.

→ Arm yourself with the data and narrative to prove enablement's ROI to leadership.

Sydney

October 30, 2025

Get your ticket

Watch last year's
summit highlights

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Adaptability to deliver enablement outcomes: A sales transformation story

Georgia Watson, Sales Enablement Leader, IBM

Top tips for managing cross-cultural & multi-country teams

Andrew Raymond, Head of Sales Enablement - APAC, Uber

Megan Rodricks, APAC Sales Enablement Lead, Uber

Fireside chat: What sales enablement can learn from start-up entrepreneurs

Lauren Calautti, Chief Revenue Rocketeer, Scalare Partners

Carolyn Breeze, CEO, Scalare Partners

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