Most SKO content is forgotten within weeks, not because the content was wrong, but because there's no reinforcement once the room empties. Rodney's team built an AI role-play tool, "Coach Kate," specifically to close that gap. This session walks through how the tool works in practice: continuous reinforcement after major training moments like SKO, what it actually replaced in the post-event follow-up process, and the outcomes that came from making reinforcement automatic instead of something that depends on a manager remembering to follow up. Key takeaways: - Why knowledge decay after SKO is a reinforcement problem, not a content problem - How Coach Kate is built to keep reinforcing training long after the event ends - What changed in performance once reinforcement stopped depending on manual follow-up