Andrew Euston is a seasoned strategic enablement leader currently serving as the Head of Customer Success Enablement at Kong. In this role, he oversees enablement for a global organization of over 500 professionals, spanning Customer Success Managers, Professional Services, and Technical Account Managers. Andrew is recognized for pioneering initiatives that drive risk mitigation, account growth, and value realization, contributing to Zscaler's industry-leading net retention and on-time renewal rates. Notable achievements include spearheading the groundbreaking Customer Success Plan program, fostering a shift toward a consultative, strategic approach, and orchestrating Zscaler's first-ever Global Customer SuccessFest—a transformative series of events across multiple global locations. Andrew’s passion for customer-centric strategies is complemented by his talent for cross-functional collaboration, program design, and creating scalable training initiatives that enhance team performance and customer outcomes. With a background in scaling organizations and driving innovation, Andrew brings a unique blend of strategic thinking, creativity, and operational expertise to every endeavor.