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Marcos
D Rios
Global Director, Sales & Service Enablement
TTEC
As an astute, innovative, and results-oriented professional, with extensive experience delivering exemplary sales training, revenue growth, and continuous improvement, to leading technology, and travel organizations, my expertise spans cross-functional team leadership, strategic planning, annual and long-range plans, talent development, cultures of excellence, needs audits, curriculum and content development, operational efficiency, change management, succession planning, and goal and objectives planning and setting. Realizing the deliverables of complex and concurrent projects to schedules, budgets, and agreed specifications, with cross-functional collaboration and prioritization, I identify knowledge gaps, create training courses, expand individual and team capabilities and promote growth enterprise-wide. Offering thought leadership and valuable, data-driven insights, I foster robust and trusted relationships with stakeholders and senior leadership. Training and mentoring colleagues, within positive working environments, I retain talent and build engaged, motivated, and high-performance teams that drive organizational success.
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02 April 2025 12:30 - 13:00
Faster ramps, smarter decisions: Data-driven new hire strategies
Hiring the right people is just the beginning—understanding how new hires perform, ramp, and integrate into your organization is where true insights emerge. Marcos Rios explores how organizations can move beyond basic metrics to uncover patterns, predict outcomes, and optimize onboarding and enablement programs. This session will dive into how to leverage data to track new hire performance, identify potential challenges early, and make strategic decisions that accelerate ramp time and long-term success. Attendees will gain practical approaches for turning hiring and onboarding data into actionable insights that strengthen teams and drive measurable business impact.