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Andrew
Exton
Director, GTM Readiness
Equinix
A Sales Enablement director with 25-years’ experience in creating impactful training for Sales and Customer care teams. Andrew has led the global sales training programs and has more recently been leading the enablement activation team that is responsible for technology advancements, knowledge management, and training metrics. This includes the development of AI solutions that drive increased enablement productivity and sales effectiveness. Working closely with leadership, Andrew fosters a culture of creativity and continuous learning that drives innovative solutions that support the roll-out of sales training and on-boarding programs.
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03 December 2026 14:15 - 14:45
Why goodwill isn't a GTM strategy
Relationships get enablement into the room. They don't guarantee anyone remembers to invite you back. Plenty of enablement teams stay aligned with sales, marketing, and product through nothing more than strong personal relationships and a lot of goodwill, and for a while, that actually works. The trouble shows up the moment someone leaves, priorities shift, or the goodwill simply runs out under pressure, and suddenly the alignment that felt solid was never actually built into anything. Goodwill can hold a system together temporarily. It can't be the system. This session makes the case for structure over sentiment: what a shared planning cadence looks like when it doesn't depend on who happens to like you, how joint content governance keeps teams aligned even through leadership changes, and where clear escalation paths do the job that a friendly Slack message used to. You'll leave with a way to make alignment durable, not just personal.