Dawn specialises in building and enabling high-performance teams and organisations through people development, technology deployment, and process re-engineering, delivering transformational change that creates real business value. With over 20 years of experience across organisations of all sizes, industries, and geographies, she has led initiatives from new site set-ups to transforming established teams, working across in-house, outsourced, and smart-sourced models in both B2C and B2B environments. Her experience leading operational teams and driving change gives her a deep understanding of the need to balance day-to-day delivery with long-term transformation objectives. She connects people and technologies to create solutions that are right for the business, the customer, and the teams using them, and develops leaders capable of sustaining a high-performance culture.