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Penny
Meade
Head of Central Membership & Training
Virgin Active
Penny Meade is an accomplished people leader with over eight years of experience enabling high-performing commercial teams. Starting her journey in a customer-facing role at Virgin Active, she brings a deep understanding of frontline challenges and what truly drives performance. Today, she leads the national training strategy across 32 clubs, delivering engaging, results-driven learning programs that have boosted conversion rates and sales performance. Penny is passionate about selling through genuine connection and strong product knowledge, creating learning experiences that elevate both competence and confidence in sales people. Known for her energetic, fun approach to learning engagement, she makes training feel relevant, motivating, and actionable.
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04 December 2025 09:15 - 09:45
Coaching sales teams with honesty and impact
Too many coaching conversations skirt around the real issues – but avoiding tough feedback doesn’t help your team or your numbers. Great sales coaching isn’t about being blunt for the sake of it, it’s about creating clarity, accountability, and a path forward. In this session, you’ll learn how to set a clear purpose for every coaching conversation, deliver difficult feedback in a way that builds trust, and ensure your guidance translates into measurable improvement. Because when feedback is honest and impactful, performance follows. Key takeaways: - How to set clear goals and expectations that guide every coaching interaction - Techniques for delivering honest feedback without damaging trust - Ways to track and measure the impact of your coaching over time