The AI tools promising to transform sales enablement went from a handful of serious players to a crowded, confusing field in eighteen months. For enablement leaders trying to actually move the numbers, picking wrong is expensive and slow to recover from. ServiceNow’s enablement and readiness function wasn’t broken. It was considered best in class inside the company. They chose to change anyway. Josh Vitello (Yoodli) and Adam Sones (Director, Program Success COE at ServiceNow) sit down for thirty minutes, no demo, on the business problems that triggered the search, how they evaluated vendors when everyone sounded the same, the skills gaps they’re closing now, the wins they didn’t plan for, and the watch-outs every enablement leader should hear before they buy. If you’re trying to figure out what AI-driven skills development actually looks like at sales enablement scale, this is your session.