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Kristy
Oliver
Sales Enablement Lead
Airbnb
With over 20 years of experience spanning B2B sales and sales enablement, Kristy Oliver has built a career dedicated to empowering teams and driving business impact. She started as a record-breaking seller and has since led enablement functions at scrappy startups and global tech giants alike. Most recently, Kristy served as a solo enablement practitioner at Microsoft’s Tech for Social Impact, supporting a community of over 100 sellers. There, she developed transformative programs, including Nonprofit University, an onboarding experience designed to accelerate ramp time and increase productivity for sales teams supporting more than 300,000 nonprofits. Kristy has a passion for designing engaging learning experiences that not only develop skills but also inspire confidence. Currently, as Senior Operations Manager, Quality & Training at Airbnb, she is focused on shaping learning and quality strategies that enhance operational excellence within the company’s Experiences business. Throughout her career, she has successfully implemented sales enablement strategies, built scalable learning programs, and leveraged innovative technologies to drive performance. Kristy brings an engaging and practical approach to learning, blending storytelling, data-driven insights, and real-world applications. Whether supporting global sales teams, coaching leaders, or pioneering new enablement functions, Kristy is driven by a simple belief: when people are equipped to succeed, businesses thrive.
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04 June 2025 11:15 - 11:45
AI-Powered sales enablement: 3 big hacks for creating impactful programs
AI is transforming the way we build sales enablement programs, making content creation, personalization, and experiential learning more efficient than ever. But how do we harness AI to its full potential? In this session, we’ll break it down into three big hacks for leveraging Large Language Models (LLMs) to design, refine, and scale high-impact enablement programs. Attendees will learn: - How to train your AI: Feeding the LLM with the right knowledge base to generate custom sales enablement programs. - Prompt engineering for personalization: Crafting prompts to shape diverse learning experiences, including blended learning, role plays, and real-world application. - From AI output to actionable enablement: Turning AI-generated insights into structured, high-impact enablement programs that drive measurable results. Whether you’re new to AI or already experimenting with LLMs, this session will give you a practical playbook to integrate AI into your sales enablement strategy, saving time while boosting effectiveness and engagement.