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Jen
Gussman
Director, Customer Success Account Management
Microsoft
Jen Gussman is a seasoned customer success leader known for transforming CSM teams from reactive, task-oriented support units into proactive, value-focused partners. As Director, Customer Success Account Manager at Microsoft, she drives measurable outcomes and long-term impact for state and local government clients. Previously at Planet, Jen spearheaded strategic initiatives that tightly aligned customer engagement with business value, enabling teams to unlock and quantify impact at every stage. Her “special sauce” lies in building scalable frameworks that empower CSMs to anticipate needs, deliver insights, and clearly demonstrate ROI. Above all, Jen is a people-first leader who fosters a culture of belonging, support, and authenticity.
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21 January 2026 10:15 - 10:45
Why great work isn’t always enough: Expand your career
Doing great work is essential - but it’s not always enough to grow your career. Many professionals assume that excellence will automatically lead to recognition, yet visibility and influence often require intentional effort. In this session, Jen Gussman, Director of Customer Success at Microsoft, explores how to move beyond the “great work speaks for itself” mindset. Through reflection and real-world coaching experiences, she’ll share practical strategies for building visibility, advocating for your impact, and expanding your career opportunities. Join this discussion to uncover how you can make your work seen, valued, and rewarded.