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Event starts in:
26

days :

4

: hours :

0

minutes

1

until the summit

October 30, 2025
Hyatt Regency Sydney
161 Sussex Street
Sydney

This year's
full agenda

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What's on
Sales Enablement Summit
Exhibition & networking
Customer Success Summit
Sales Enablement Summit
Customer Success Summit
Sales Enablement Summit
Sales Enablement Summit
09:00
Sales Enablement Summit
Chairperson opening remarks
Lisa Mah-Chut, Director, Enablement, Domain
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09:15
Sales Enablement Summit
The changing role of enablement in B2B sales: It’s the end of the world as we know it (and I feel fine)
Alexander Bedford, GTM Enablement Lead, ColorTokens Inc
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09:45
Sales Enablement Summit
Think like enablement, talk like sales: The formula for frontline impact
Richard Masters, Solutions Engineer, APAC, Rakuten
Tyler Hogue, Product Marketing Principal, Asia-Pacific & Japan, Adobe
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10:15
Exhibition & networking
Coffee break
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10:45
Sales Enablement Summit
Powering sales success: Enabling teams to win in the AI revolution
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11:15
Sales Enablement Summit
Fireside chat | Revenue enablement in action: Embedding strategy, skill and scale into every deal
Amanda Lavecchia, Director, Sales Effectiveness & Pursuit Management, JLL
Pooja Kumar, Director of Field Enablement, Adobe
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11:45
Sales Enablement Summit
Interactive session | Hypergrowth enablement lab: How to build and scale a GTM onboarding programme
Aldrich Obach, Senior Manager, GTM Enablement, Deel
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12:30
Exhibition & networking
Lunch
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13:30
Sales Enablement Summit
Panel | From sidelined to spotlight: Owning enablement as a critical driver of business growth
Jeremy Brew, Sales Enablement Lead, Greater Asia & India, HP
Neha Kaushik, Sales Enablement & Communications Lead, APAC Applications, Oracle
Vishal Gupta, Head of Finance & Spend​, SAP
Larah James, Former Senior Manager, Sales Enablement – APAC & Japan, ServiceNow
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14:45
Sales Enablement Summit
The state of B2B sales in 2025: Mastering the defining moments
Gabriel Tsavaris, Global Practice Leader, B2B Sales, ICG Global
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15:15
Exhibition & networking
Coffee break
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15:45
Sales Enablement Summit
Panel | CS x SE collab: Turning customer insights into enablement action
Natalie Drummond, Head of Customer Success, REA Group
Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle
Georgia Watson, Enablement Leader, IBM
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16:30
Sales Enablement Summit
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
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17:00
Sales Enablement Summit
Chairperson closing remarks
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17:00
Exhibition & networking
Happy Hour sponsored by Sales Enablement Collective
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Customer Success Summit
09:15
Customer Success Summit
Fireside chat | Lifecycle-driven CX: From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
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09:45
Customer Success Summit
Unlocking potential of AI for Customer Success
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10:45
Customer Success Summit
Driving customer value: Comparing outcomes across CS models
Rajie Naicker, Regional Vice President Customer Success, Darktrace
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11:15
Customer Success Summit
Beyond the account: Understanding the customer ecosystem for sustainable success
Matthieu Sors, Director Customer Success, Delivery & Transformation, Planview
Tanya Quach, Director, Customer Success, Planview
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11:45
Customer Success Summit
Networking roundtable discussions
John Hannan, Global Director, Customer Success, BMC Helix
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13:30
Customer Success Summit
Panel | The ROI conversation: Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, Miro
Rodrigo Urrutia, Customer Success Director, Mendix
Berenice Bory, Head of Client Success, Bazaarvoice
Andrew Carrick, Vice President, Customer Success, Ideagen
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14:15
Customer Success Summit
Gamification in customer success: Using game elements to enhance customer engagement
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14:45
Customer Success Summit
Scaling CS: What we learned from supporting low-touch revenue
Gabrielle Dracopoulos, Head of Customer Success, Employment Hero
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15:45
Customer Success Summit
Panel | CS x SE collab: Turning customer insights into enablement action
Natalie Drummond, Head of Customer Success, REA Group
Katrina Lopez-Starr, JAPAC GTM Programs & Enablement Lead, Oracle
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16:30
Customer Success Summit
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
See the details

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